Additional Charges Policy

MRL TECHNOLOGIES PTY LTD T/A MRL LOGISTICS ADDITIONAL CHARGES POLICY

where MRL is used this is referring to MRL Technologies Pty Ltd and/or MRL Logistics

Below are the scenarios in which additional charges will be charged to the customer after the customer has paid and/or booked there freight. They have been broken into customers that have an online portal and customer whom do not have an online portal for booking in freight.

Customer Booking Freight through “Quote and Book”

Scenario 1: – Customer books freight, however, MRL or its Carrier’s/Contractors re-check the weight and/or dimensions and the weight and dimensions declared are below the actual weights and dimensions declared;

  1. In such cases if the difference is greater than 5% e.g. declared weight is 50kgs however, the actual weight is 60kgs additional charges will apply to the customer. MRL will then issue an invoice for the difference in cost of freight as per the customer quote and an additional $5.50 administration fee. The invoice issued must be paid within 3 working days otherwise MRL’s standard terms and conditions will apply which allows MRL to take further action which may lead to take legal action against the Customer.a. In the case were the difference is less than 5% MRL reserves the right to charge additional fees to the customer or not.

Scenario 2: – The freight is needed to be re-directed or returned to sender after the booking has been made;

  1. In this case additional fees will apply. These fees will be invoiced to the Customer and an additional $5.50 administration fee. The invoice issued must be paid within 3 working days otherwise MRL’s standard terms and conditions will apply which allows MRL to take further action which may lead to take legal action against the Customer.

Scenario 3: – In the case of an ADA (attempted delivery advice) this is when an item is attempted delivery and no one was available to receive the freight. The freight will either be taken back to the depot for a redelivery, or taken to the nearest post office or newsagency depending on type of freight, the carrier the freight is sent on and the suburb the freight was sent to;

  1. In this case additional fees will apply;

    a. A fee of $22 will be charged per consignment if the consignment is under 30kgs.

    b. A fee of $44 will be charged per consignment if the consignment is between 31kgs and 60kgs

    c. A fee of $77 will be charged per consignment if the consignment is over 60kgs

  2. These fees will be invoiced to the customer and the invoice issued must be paid within 3 working days otherwise MRL’s standard terms and conditions will apply which allows MRL to take further action which may lead to take legal action against the Customer to receive payment.

Scenario 4: – Tail lift or hand-unload required at pickup or delivery and was not requested at time of booking the freight;

  1. In this case additional fees will apply;

    a. A fee of $66 per item per tail lift/hand unload or ute delivery required

  2. These fees will be invoiced to the customer and the invoice issued must be paid within 3 working days otherwise MRL’s standard terms and conditions will apply which allows MRL to take further action which may lead to take legal action against the Customer to receive payment.

 Customer Booking Freight through “Platinum Login” through Prepaid setup

Scenario 1: – Customer books freight, however, MRL or its Carrier’s/Contractors re-check the weight and/or dimensions and the weight and dimensions declared are below the actual weights and dimensions declared;

  1. In such cases if the difference is greater than 5% e.g. declared weight is 50kgs however, the actual weight is 60kgs additional charges will apply to the customer. MRL will then issue an invoice for the difference in cost of freight as per the customer quote and an additional $5.50 administration fee.
  2. The invoice issued will be paid for through the customer credits available on their account, should the customer have insufficient credit on their account to pay for this invoice their account will go into negative which will then require them to top up their account to be able to process further shipments. Should the customer account be in negative for over 3 working days MRL’s standard terms and conditions will apply which allows MRL to take further action which may lead to legal action against the Customer to receive payment.
  3. In the case the difference is less than 5% MRL reserves the right to charge additional fees to the customer or not.

Scenario 2: – The freight is needed to be re-directed or returned to sender after the booking has been made;

  1. In this case additional fees will apply. These fees will be invoiced to the Customer and an additional $5.50 administration fee.
  2. The invoice issued will be paid for through the customer credits available on their account, should the customer have insufficient credit on their account to pay for this invoice their account will go into negative which will then require them to top up their account to be able to process further shipments. Should the customer account be in negative for over 3 working days MRL’s standard terms and conditions will apply which allows MRL to take further action which may lead to legal action against the Customer to receive payment.

Scenario 3: – In the case of an ADA (attempted delivery advice) this is when an item is attempted delivery and no one was available to receive the freight. The freight will either be taken back to the depot for a redelivery, or taken to the nearest post office or newsagency depending on type of freight, the carrier the freight is sent on and the suburb the freight was sent to;

  1. In this case additional fees will apply.

    a. A fee of $22 will be charged per consignment if the consignment is under 30kgs.

    b. A fee of $44 will be charged per consignment if the consignment is between 31kgs and 60kgs

    c. A fee of $77 will be charged per consignment if the consignment is over 60kgs

  2. These fees will be invoiced to the customer.
  3. The invoice issued will be paid for through the customer credits available on their account, should the customer have insufficient credit on their account to pay for this invoice their account will go into negative which will then require them to top up their account to be able to process further shipments. Should the customer account be in negative for over 3 working days MRL’s standard terms and conditions will apply which allows MRL to take further action which may lead to legal action against the Customer to receive payment.

Scenario 4: – Tail lift or hand-unload required at pickup or delivery and was not requested at time of booking the freight;

  1. In this case additional fees will apply.

    a. A fee of $66 per item per tail lift/hand unload or ute delivery required

  1. These fees will be invoiced to the customer.
  2. The invoice issued will be paid for through the customer credits available on their account, should the customer have insufficient credit on their account to pay for this invoice their account will go into negative which will then require them to top up their account to be able to process further shipments. Should the customer account be in negative for over 3 working days MRL’s standard terms and conditions will apply which allows MRL to take further action which may lead to legal action against the Customer to receive payment.